FAQs

Yes, we have a comprehensive sizing guide available on our website on each product page, please see size guide (HERE). We highly recommend referring to it before placing your order to ensure you select the perfect fit. If you're still unsure about sizing or need further assistance, please don't hesitate to reach out to our friendly customer service team on support@ozfishingshirts.com.

At this time, we do not offer customizations for our products. We understand that personalization can be important, but to ensure the highest quality and timely delivery of our products, we have chosen not to offer customizations. 

However, we are constantly evaluating customer feedback and preferences, so please stay tuned for any updates or changes in our customization offerings in the future. 

If you have any other questions or need assistance with our existing products, please don't hesitate to contact our friendly customer service team. We're here to help make your shopping experience enjoyable and convenient!

Click HERE to view our shirt's features.

To ensure your order arrives in time for Christmas, please place your order before the cut-off dates listed below.

Our team is working hard to ship all orders promptly, so you can enjoy a stress-free festive season! Please note that while we aim to meet these shipping times, they are estimates only and cannot be guaranteed. If you order after the cut-off dates, your order may still arrive in time, but we cannot guarantee it.

Holiday Shipping Cut-Off Dates (From Brisbane)

• Sydney (NSW): Friday, 20th December 2024
• ACT (NSW): Friday, 20th December 2024
• Melbourne (VIC): Friday, 20th December 2024
• Brisbane (QLD): Friday, 20th December 2024
• Adelaide (SA): Thursday, 19th December 2024
• Perth (WA): Tuesday, 17th December 2024
• Hobart (TAS): Wednesday, 18th December 2024
• Darwin (NT): Friday, 13th December 2024

Please note: Pre-sale items are not included in these timeframes and will arrive within 4-6 weeks of ordering.

We understand that you're eager to receive your order, and we strive to ship it to you as quickly as possible. Typically, our processing time is within 1-3 business days. Once your order is shipped, the estimated delivery time will depend on your location. You can find more detailed information on our Shipping page. 

On check-out we ask for your email address. We do this because our courier company will email you upon dispatch with a hyperlink that will enable you to track your parcel as it travels. This will take a few minutes, please check your junk email if you have not received the link. If by then the link still does not appear in your inbox, reach out to our team on support@ozfishingshirts.com and we will re-send a link.

We understand the desire for international shipping options and apologize for any disappointment caused. However, at this time, we do not offer international shipping. We have made this decision due to various logistical challenges, customs regulations, and the complexities involved in international deliveries. Our current priority is to provide exceptional service to our domestic customers.

We understand that plans can change. If you need to cancel or modify your order, please contact us as soon as possible on support@ozfishingshirts.com . We'll do our best to accommodate your request; however, please note that once your order has been processed and shipped, we may not be able to make changes.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you are able to lodge a return through or returns portal HERE within 14 days of receiving your order. 

To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging. 

We strive to provide a smooth and hassle-free return/exchange process, ensuring your satisfaction with our products. If you have any specific questions or require further assistance, please don't hesitate to reach out to our dedicated customer service team.

For more detail, please refer to our Refund Policy page. 

If your OZFS item is faulty due to materials or workmanship, please email us at support@ozfishingshirts.com with the following:

- Your full name

-The name of the item in question

- Photos and/or video of the suspected fault

We’ll then evaluate the situation and establish next steps.

As part of this process, we will work with you to establish the reason for the fault/damage. The more information from you, the better (and faster) we can determine what may have gone wrong and ensure this doesn’t happen again. The item then needs to be returned to our warehouse for us to inspect, once your return is received and inspected we will then assess if the item is faulty due to manufacturing reasons.

If it’s been deemed a manufacturing or materials fault, we’ll either exchange the item for you or offer you a refund.